Refund policy

Return, Refund & Exchange Policy – ALN Shop

At ALN Shop, we strive to provide high-quality products and a smooth shopping experience. If you are not fully satisfied due to receiving a damaged or incorrect item, we are here to help.

1. Eligibility for Return, Refund, or Exchange

You may request a return, refund, or exchange only if:

The product is damaged on arrival, or

You have received an incorrect product (different from what you ordered).

To be eligible, the product must:

Be unused and unworn.

Be returned in its original packaging with all tags, labels, and accessories intact.

Be accompanied by the original invoice/billing proof.

2. Timeframe for Request

You must raise a return/refund/exchange request within 5days of delivery by emailing us at alnshopcare@gmail.com
 with your order number, photos of the product, and reason for return.

Requests raised after 5days may not be accepted.

3. Non-Returnable / Non-Exchangeable Items

Products that are used, washed, or damaged due to customer handling.

Items without original packaging or invoice.

Personalized, custom-made, or clearance sale items.

4. Refund Process

Once your return request is approved and the product is received back in our warehouse, we will inspect the item.

If approved, refunds will be credited  to your original payment method within 7–10 business days.

Shipping charges (if any) are non-refundable.

5. Exchange Process

If you prefer an exchange instead of a refund, we will send the replacement product once we receive and inspect the returned item.

If the request is approved we deliver the product within 5-7days
Contact Us

For return, refund, or exchange assistance, please reach out to us at:
📩 Email: alnshopcare@gmail.com